Team Building and Effective Leadership Skills Course Objectives; To improve and develop an understanding of business leadership. To provide a foundation from which delegates can develop their business leadership skills. To enable delegates to recognise the qualities required in others and use them to build stronger and more effective teams. Managing the Salesforce Course Objectives; To consider the role of the manger and to analyse the various techniques by which the manager of salespeople can create an environment for success. To provide delegates with a toolkit of practical ideas so that they will become still more effective. An Introduction to Management Course Objectives; To set out clear guidelines for effective management. To work through the key management skill areas identifying the managerial role. To provide a comprehensive framework for future development. Supervisory Skills Course Objectives ; Create a forum to analyse practical ways to organise work and manage time effectively. Enable delegates to learn the people management techniques to get maximum performance. Encourage Supervisors to become effective and efficient. Improve communication plans to make things happen. Project Management Course Objectives; To provide delegates with an understanding of the techniques for project management. To help delegates to develop their own project management skills. Presentation Skills Course Objectives; To identify the key ingredients of successful presentations. Each delegate to practice the skills of making a prepared presentation. Learn how to deal with questions and cope with knowledgeable groups or audiences. Acquire the techniques of impromptu speaking. Recognise personal strengths and the importance of non-verbal communication. Understanding & Using Management Accounts Course Objectives; To build on a basic understanding finance. How to use financial information in decision making. Know how to construct and monitor budgets. Use financial data to control the business. Managing Customer Care Course Objectives; Delegates will have a better understanding of the issues involved in giving excellent service. They will leave the course knowing how they can implement a plan for improving customer care in their own organisations. Time Management Workshop Objectives; The aim is to ensure that delegates know to adopt working methods, which will enable at least 50% of their time to be devoted to top priority work. An Introduction to Marketing Course Objectives; To provide delegates with a better idea of marketing concepts and how they interact in the management of profitable business. To give delegates a chance to reflect on how marketing works in their own companies. To provide a better understanding of the marketing mix. Relate marketing concept to the sales effort. The Telephone Marketing Workshop Workshop Objectives; To show delegates how they can set up and manage telephone marketing in their own organisations. Managing Key Accounts Course Objectives; To consider the role of the key account manager. To examine proven practice in the development of sales that depend upon developing partnerships in business. To ensure that each delegate is able to capitalise on his or her personal strengths to develop profitable business. Developing Selling & Negotiating Skills Course Objectives; To provide each delegate with the knowledge to conduct negotiations in today's tough markets with skilled buyers and without making excessive concessions. Allow each delegate to improve their selling and negotiating skills through a series of participative exercises. The Essential Selling Skills Course Objectives; To provide each delegate with an ordered plan for effectively selling their products or services in fiercely competitive market conditions. To provide each delegate with an ordered plan for effectively selling their products or services in fiercely competitive market conditions. To provide each delegate with a fund of practical ideas that will lead to improved personal performance. Business Writing Skills Workshop Objectives; To provide positive guidelines for all forms of business correspondence. To examine real examples of how to and not to communicate a message in the written form. To practice individually the art of business writing. The Assertiveness Workshop Workshop Objectives; To provide delegates with a good in depth knowledge of the techniques for assertiveness behaviour. To enable delegates to start developing their assertiveness skills. Answering The Telephone Workshop Objectives; Delegates will learn the key skills of good customer handling. They will understand how each individual contributes to the company image. The special techniques necessary to be effective on the telephone will be demonstrated and practised.